Service Digitalization Specialist – BYD Europe – Hoofddorp


As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the department:

The Service Digitalization Department is responsible for the business planning for digital systems and for aftersales information construction and management. As well as managing and implementing the aftersales systems.

Main responsibilities:

  • Collect and analyze business and users’ requirements, create standard customer requirement documentations and responsible for clarification with onsite testing & R&D product designing team.
  • Create Testing Plan and Test Cases regarding BYD After Sales IT Business Systems, execute testing together with Integration team and business team, and provide mandatory outputs.
  • Responsible for IT System project management, cooperating with the EU IT and HQ IT team to carry out the planning, implementation, upgrading, optimization and transformation of the IT Systems.
  • Communicate with local business internal / external stakeholders on system Q&A, providing training to key users.
  • Develop and maintain local technical and business procedures related documentations.

    Qualification and requirements:

    • Bachelor’s degree or higher in Computer Software Engineering or a related field.
    • Excellent English language skills. 
    • Experience in delivering or maintaining IT platforms related to the automotive industry such as CRM, TMS, WMS, SRM, and SAP is preferred.
    • Excellent logical judgement, communication and organization skills.
    • Independent problem-solving and decision-making skills.
    • Structured and goal oriented attitude.
    • Analytical, curious and proactive mindset

    We offer:

    • Performance and experience-based competitive remuneration, pension plan.
    • 25 holidays + option to purchase 5 extra holidays.
    • Commuting allowance.
    • Department & company-wide teambuilding events.
    • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

    Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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