Jobid=642551111617088596 (0.051)
Description
Technology, Innovation & Customer Success
Are you technically minded, naturally curious, and energized by solving problems? At InVue, we’re looking for a Technical Support Specialist who enjoys digging into issues, helping customers succeed, and finding solutions that make a difference.
InVue develops innovative hardware and software solutions that help retailers protect and manage merchandise. You’ll join a close-knit, collaborative team where everyone makes an impact, urgency matters, and delivering an exceptional customer experience is the priority.
What You’ll Do
Troubleshoot & Solve: Diagnose hardware and software issues, investigate root causes, and guide B2B customers through effective solutions via phone and email.
Own the Customer Experience: Take ownership of support requests, prioritize based on business impact, and follow issues through to resolution while keeping customers informed.
Make Technology Easy: Explain technical concepts clearly, coach customers on product use, and help them feel confident in our solutions.
Document & Improve: Maintain accurate case records, document troubleshooting steps and solutions, and create helpful resources that improve future support.
Collaborate & Contribute: Partner with internal teams to resolve complex issues, share knowledge, and continuously improve our products and support processes.
What You’ll Bring
A strong interest in technology and the ability to troubleshoot both hardware and software.
A sense of urgency, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment.
A customer-first mindset, with the patience and communication skills to turn technical challenges into positive experiences.
A methodical approach to problem-solving, with a commitment to documenting findings and solutions.
A collaborative, team-oriented attitude and a willingness to contribute to office events and culture.
Experience with SaaS solutions, technical support, and Zendesk is a plus.
Why InVue?
Join a growing, global technology company where your work matters and your ideas can make a difference. Our small, close-knit office offers the opportunity to build strong relationships, contribute to a positive team environment, and grow your career. With InVue backed by ASSA ABLOY, a global leader in access solutions, you can explore future opportunities across a broader organization.
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. | Hybrid work schedule
If you enjoy solving problems, helping people, and working with technology in an environment where the team makes a difference, we’d love to hear from you!
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