Technical Customer Service Specialist – Kelly Services – Hoofddorp

Are you a technically minded person looking for a job in which you can have direct impact in people’s health, while working with cutting edge medical technologies?
Then don’t pass up this opportunity to join OMRON Healthcare in Hoofddorp as a Technical Customer Service Specialist. Full-time 40h, with hybrid working model options.

All candidates must be residing and eligible to work in the Netherlands.

Technical Customer Service Specialist? What’s that?

In general terms, as a Technical Customer Service Specialist you will manage and control processes related to after-sales support of consumer or professional products. The goal is to achieve customer (end-user) satisfaction through providing effective technical support to customers and business partners. This is underpinned by compliance with the applicable legal requirements and company policies.

Key Activities include

Ensuring that all returned products are dealt with effectively per the applicable documented service manuals and standard operating procedures, either directly or via a third-party service provider.

Handling all administration related to our returns process and spare parts management.

Providing technical Training and Support on products and services to Business Partners, employees, and 3rd parties service providers.

Delivering technical analysis of returned goods and share CAPA(s) to ensure that the after-sales service is continuously improved.

Supporting Order to Cash, Consumer Care, and our outsourced Customer Support team regarding technical questions.

Post-marketing trending analysis support, and reporting of Quality issues and Customer complaints to the QA department.

Managing calibration systems (PA360) and tools and ensure all administration is handled effectively.

Preparing monthly warranty claim reports and submit them to the Quality Assurance department for review, analysis, and processing.

Representing the Technical Customer Service (TCS) team in the absence of and delegated by the TCS lead in projects and new business initiatives.

Your Skills and Experience

Minimum bachelor’s degree

You have at least 3 years of experience as a technician (with medical devices a plus)

Basic knowledge of Quality Management systems ISO9001 and ISO 13485

Ability to collaborate effectively within a team.

Passion to learn, experience, and grow professionally within an international organization.

Fluent in English, both written and verbal, with other European languages being a welcomed plus

Offer:

Salary range between 45000€ – 50000€ per year based on 40 hours per week, depending on experience and including holiday allowance

1-year contract role with the possibility of extension based on performance and business growth

Hybrid work model, 3 days from home, 2 at the office

Annual performance bonus up to 6.75% of yearly salary

28 days holiday per year with the possibility to earn an additional 4 days.

Plenty of training and career growth opportunities

Competitive primary and secondary employment benefits package, including commuting allowance (150 km daily max, 0.33 cent/ km), gym membership budget, pension scheme, and healthcare insurance compensation.

Healthy Living Program unlimited access 1:1 sessions with psychologists, uplifting group sessions, and empowering self-guided care via OpenUp.

Possibility to work from abroad max. 12 weeks per year.

Application:
Ready to take up this new dynamic challenge? Don’t hesitate, we want to hear from you!
Apply with your updated CV via the “Apply Now” at the top of this page, or contact:

Mah Rukh Chohdri – Recruitment Consultant
M:+31 (0) 643636656

About Kelly Services
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services can provide.

Met betrekking tot deze functie fungeert Kelly Services als uitzendorganisatie. Wanneer je de beslissing maakt om op deze functie te solliciteren zullen jouw gegevens in overeenstemming met worden verwerkt.

Met oog op de AWGB (Algemene Wet Gelijke Behandeling) verwelkomt Kelly Services sollicitaties van iedere geschikte kandidaat, ongeacht etniciteit, geslacht, beperking, religieuze overtuiging, seksuele geaardheid of leeftijd.

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Regarding this role, Kelly Services acts as the official temporary employment agency. When you decide to apply to this role your personal information will be processed in accordance with

In keeping with the AWGB (Algemene Wet Gelijke Behandeling) Kelly Services welcomes applications from any and all eligible candidates regardless of ethnicity, gender, disability, religion, sexual orientation or age.

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