One People Services
What will you do as a Quality Support Technician/ Engineer? As the Quality Support Technician / Engineer you will be responsible for monitoring and improving the quality of the service centre operational processes and outputs, to ensure products consistently meet established quality standards – including analysis, assessment and solution implementation of any process issues where required. Main Tasks and Responsibilities: Support the implementation and adherence of onsite Operational, Quality, Technical and IT SOP’s with focus on training needs analysis and competency to ensure absolute compliancy.Plan, execute and oversee inspection of in-process and outbound product to confirm quality conformance to specifications and agreed quality deliverables with Client Distribution Centres (DC’s). Defining product AQL’s and adopting this to establish a harmonised ‘Defect Classification System’ (Minor, Major, Critical).Capturing and categorising identified product nonconformance on return reports, and recording of data within issues logs. Assisting onsite operations and local quality teams to develop the tracking, documenting and reporting quality levels / rejections for route investigation and operational trend analysis (KPI’s).Coordinating and collaborating with cross-functional support teams to achieve service centre operational objectives and improve onsite systems and processes: Supply Chain, Quality, Technical, Exchange, IT, Manufacturing Engineering (IQ/OQ/PG).Proactive development and implementation of quality control systems – setting detailed guidelines on what needs to be checked and what the quality standards are. Determine quality metrics for all manufacturing procedures – monitor, statistical analysis and reporting of quality performance to senior management.Inspect and test materials, equipment, processes, and products to ensure quality specifications are met.Investigating, analysing and troubleshooting product complaint or production issues, developing corrective actions, solutions, and improvements to overcome them – in line with QA Investigation (FEMA Analysis / CAPA / 8D) standard practices and techniques. Ensuring Change Control (Management) and Internal Auditing practice is supported for any associated service centre processes, operational systems in compliance with ISO 9001:2015 standards.Requirements/Background Educated to Bachelor’s degree – preference in Quality, Mechanical Engineering, Industrial Engineering or Related Field preferred but not essential. Hands on experience with QMS quality assurance testing methodologies and tools – significant industry experience 5+ years. Demonstrated knowledge of testing best practices, version control practices and defect management practices.Direct client engagement and interaction on Quality Complaints & CAPA. Professional certification, such as Six Sigma, CQI, Quality Auditor, Quality Engineer highly desired but not required.Critical thinking, Analytical & Numerical skills, Interpreting technical drawings & specifications.Team working skills – working in close coordination with other teams throughout the service facility (as well as potential for interaction with suppliers and customers).
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