Hoofddorp
Join Schneider Electric and power your career We are looking for a Product Application Engineer (M/W) who works for the EMEA region, reporting to our office in Hoofddorp, Netherlands. Your meaningful purpose This is a newly developed position accountable to support at an EMEA level the service events at a Schneider Electric critical data center account. You will be responsible for the in-depth understanding and technical knowledge pertaining to power supplied equipment and how this equipment functions within the data center. Normal support will be remote with hands-on site visit and support as required. This position will share and provide technical instruction and guidance to new and less experienced Field Service Representatives via remote or on-site, as well as analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. What will you do? Regional remote support of the local Field Service Representatives in country during commissioning, start-up, warranty, and maintenance. Solve technical issues raised by Field Service Representatives in country. Escalate to other technical support level within the company when needed. Understanding and use of the clients commissioning portals for documentation and processes. Coordination with local, regional, and global service teams for successful execution of client’s data centers. Comply with Safety and cyber security policies, practices and procedures. Perform Startup/Commissioning on Schneider Electric’s power product. Perform Preventive, scheduled and unscheduled Maintenance on equipment based on critical nature. Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer. Analyze and explain reports results to customers and management. Understand scope of work, respect time to perform job and ensure full traceability (change order etc..) Support planners, coordinators, project manager to get good customer site condition understanding. Escalate quality or technical issue detected on field. Advise customers on different opportunities to optimize its install base and create lead generation business opportunities. Perform basic audits of customer’s power equipment for upgrades or directed changes by regional teams. Perform Field Services Operations by providing best in class customer experience and promote Schneider Electric signature. What qualifications will make you successful? Fluent in English. Associate degree or higher in relevant field. Experience as Technician / Service Representative. High technical capabilities to service, install and repair power supplied equipment, resulting from several years in a similar role. Able to traverse grounds and buildings under construction to inspect infrastructure and equipment installations, start-up, and commissioning. Willing to travel within EMEA up to 20 weeks of the year. Clear communication skills to help support the country service teams. Ability to deal with customers where tact may be required to maintain a continuing harmonious relationship.
