Operational Control Specialist | Salary indication 3,080 EUR – 5,097 EUR – ING Netherlands – Hoofddorp


In December 2017 the non-core procurement activities such as Ibuy order desk and Accounts Payable were outsourced to a service provider. A local retained team remained which acts as MSP. This local team is known as Procurement Bank NL Super Circle.

This team, 7 FTE’s, is responsible for the day to day operational activities by monitoring the performance of the service provider, providing approvals, perform quality checks, managing system access, and solve complex cases with regard to ordering, invoice processing and payments. They have the helicopter view of the end to end process and are servicing all business units within ING NL.

You will be one of the 4 team members responsible and working in the daily operations but also can be involved is projects for system enhancements, process improvements, risk assessments, etc. Furthermore, every team member needs to have knowledge of all these processes to be able to successfully act as intermediary between ING Business needs, supplier questions and service provider. Solving complex cases and incidents. As a result, team members not only have in depth knowledge about these processes but also learn, due to the intensive contact with internal stakeholder, more about ING as a whole.

Role and responsibilities
As Operational Control Specialist PBNL SC you are the spider within the web for the full end to end request 2 pay activities. In this role you will be part of the Procurement team that manages the outsourced Accounts Payable and Ibuy Order desk activities.
Your responsibilities:

  • Overseeing the daily activities of our Request to Pay service provider where you play a key role in monitoring processing lead times, performing quality checks and are the point of contact for complex cases.
  • Preform operational activities by providing review and approvals with regard to Ibuy supplier master data changes
  • Applying case management related to incidents, urgent supplier payments or any payment interruptions.
  • Together with your colleagues, act as intermediary between supplier, ING Business stakeholder and service provider who’s handling the back-office Accounts Payable and Order Desk activities. R esponsible for picking up and correct handling of all received queries
  • Reconciling financial (bank-)statements and explain financial movements wrt the system transit accounts.
  • Support in risk, sox and system testing activities

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:

  • Current residency in the Netherlands
  • You have an Bachelor degree (or relevant working experience supported by certificates)
  • 1 to 2 years of relevant working experience in a service and analytical environment
  • You are fluent in English and Dutch (you will have to read emails in Dutch & English)
  • Take it on and make it happen mentality. If you see something that can be improved, don’t wait but make sure that it gets improved.
  • Strong interpersonal skills. You find it easy to communicate with all levels of the organisation
  • Good stakeholder management. You know who you need to keep informed about what and when
  • Good analytical skills. You are able to view problems and incidents in a broader perspective and connect the dots
  • The drive to continuously and proactively improve the customer experience
  • You are proactive and have the ability to anticipate on issues and independently take action where this is required. This way we learn from our mistakes and we improve on a daily base

Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here .
The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience
  • Working hours 24 to max 28 hours per week
  • 24 month contract with view to extend to permanency
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation (every Tuesday onsite and twice a month on Monday)

Want to apply directly?
Upload your CV and motivation letter by clicking the “Apply” button. Your motivational letter really makes the difference! Therefor we cannot consider your application without it. Let us know why you are looking to join our team and grow your career within ING! The interview process consists out of two interviews, onsite ING Cedar office on a Tuesday.

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Lees hier meer

Deel deze vacature: