Jobid=631226657172359506 (0.0322)
Are you a service-minded and solution-oriented person who enjoys customer interaction? Then this meaningful role might be just right for you!With Avantor Fluid Handling, you’ll be part of Europe’s leading distributor of laboratory products. As a Customer Service Representative, you’ll develop within a dynamic industry while strengthening customer relationships and enhancing the service experience. In this role, you will be the key link between Avantor and its Biopharma customers, building and maintaining strong partnerships. You’ll work in a skilled, collaborative team and engage closely with colleagues across purchasing, logistics to ensure smooth support for our customers.Executes day-to-day customer service tasks according to defined procedures and standards. Handles recurring customer inquiries and issues, such as order status updates or product defects, by applying prescribed solutions. Key responsibilities include logging customer interactions into the system for record-keeping and follow-up, escalating unresolved issues to higher-level support, ensuring timely resolution of customer complaints and providing basic product recommendations based on customer needs and ensures compliance with company policies while maintaining a high level of customer satisfaction. For more complex issues, uses past experience and available resources to resolve the problem effectively. Communicates with customers to provide clear and accurate information, offering explanations when necessary to ensure understanding.Avantor Fluid Handling is seeking a motivated Customer Service Representative to join our team in Hillegom.Education: MBO/ Bachelor’s degree in Administration or similar fieldExperience: Several years of applicable experience in a customer service rolePreferred Qualifications: Good organization and time management skillsStrong communication skills in English, and good level of Dutch is requiredProficiency in MS Office Suite including MS Excel Knowledge of Exact, Epicor or similar ERP system is a plusGood business understanding and ability to grasp company processes and routinesThrives in a fast-paced environment and enjoys multitasking and problem solvingMotivated to learn, curious, and engagedSolid collaboration skills and a positive attitudeHow you’ll thrive and create an impactOwns the customer request and experience from initiation to conclusionManage inbound customer communication regarding service status, orders, and issuesCoordinate and expedite customer orders, ensuring timely resolution of challenges and accurate documentationOversee the order processing, from initial entry through to final shipping, guaranteeing smooth and efficient processingMaintain comprehensive records and documentation to uphold operational efficiency, compliance standards, and organizational integrity.We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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