Customer Service Agent
For our Customer Service department we are looking for an experienced Customer Service Agent. As a Customer Service Agent you are responsible for the proper management of logistical flows. You are in direct contact with our (international) customers, colleagues and suppliers, where the satisfaction of our customer always comes first.
Activities:
Providing customers with information regarding rates and services.
Making bookings and monitoring shipments.
Administrative handling of shipments.
Keeping customers informed about the status of the shipment to be delivered.
Registering complaints in a professional and customer friendly way and, in consultation with the responsible department, ensure a correct handling.
Identifying sales signals and passing them on to the sales department.
Desired profile:
You have a completed MBO education and are available 40 hours per week.
You have at least 3 years of experience in a similar position, preferably in the logistics sector.
You are fluent in Dutch and English. Spanish, German and/or French is an advantage.
You are action oriented, if there are problems you do not hesitate to call and look for a solution.
You have good communication skills and know how to convey information to customers and colleagues.
It goes without saying that you can handle Office 365.
What we offer:
If you are looking for an independent, challenging position, where you can be result oriented and entrepreneurial including growth opportunities then you are in the right place at Speedlink. The salary is in line with the market. You will work in shifts between 7:00 and 21:00.
Speedlink is a dynamic organization where besides hard work, humor and collegiality are highly valued.
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