Hoofddorp
Job Description
Summary
The purpose of this role is to drive Air growth and profitability in the Gateway by translating global strategy and initiatives into Gateway Product, Carrier and Performance plans and ensure this is being executed and provide support with expertise and guidance. The Airfreight Operations Associate is responsible for delivering a superior Customer experience to Maersk customers and the execution of all operations tasks on time and on plan to support our Customers success within the Air product.
We offer
We’re on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development.
Competitive salary
Bonus Plan
29 days holiday
Commuting Allowance
Flexible work policy – hybrid work
Pension plan
Health insurance
Key Responsibilities
• The AIR Operations Associate is responsible for planning and executing operational activities related to Air Gateway Operations and will involve all the file management and operations activities.
• The incumbent must act as the owner of the job file and will also be responsible for creating and updating of shipping documents, milestones and customer invoices in the system. This role will need close coordination with customers,
customer care team, pricing team and all other relevant stakeholders to ensure that best in class service is given to our customers.
• Identify and share market trends, opportunities and customer needs
• Support the execution of global initiatives and strategy within the Country, the Area & the Global Network
Support the Regional function in maintaining carrier relations
• Actively support & build strong relationships with customers
• Own customer experience
We are looking for
Minimum 1 year of export/gateway operational experience
Airfreight forwarding experience required
Experience with an airfreight management system will be an asset
Excellent communication skills
A drive for results and reaching KPI’s
Ability to solve issues
Well organized when working under pressure
Team player
Cross cultural awareness
Fluent English
Availability to work from Schipol
Able to provide VGB
As part of our pre-employment checks, you could be asked to provide VOG.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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