After-sales Business Assistant – BYD Europe – Hoofddorp

Hoofddorp

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.



Main responsibilities:

  • Assist the Head of After-sales Center in handling after-sales inquiries and issues from dealers and partners, actively maintain relationships, and ensure timely and efficient resolution of various after-sales matters. This includes assisting in feedback analysis, identifying trends, and providing improvement suggestions.
  • Monitor key performance indicators (KPIs) related to after-sales teams, prepare and submit after-sales performance reports, provide regular updates to the Head of After-sales, and assist in developing and implementing strategies to improve key performance indicators.
  • Organize daily meetings for the Head of After-sales, ensuring effective communication and agenda execution, and adapt to frequent meetings and travel arrangements.
  • Coordinate regular visits to dealers and partners as part of the Head of After-sales’ plan, assisting in on-site operational evaluations.
  • Actively participate in supervising major projects within the after-sales department, ensuring timely project delivery.
  • Provide administrative support, prepare reports, presentations, and documents for significant projects and routine business.
  • Collaborate with cross-departmental teams to ensure effective resolution of internal communication and coordination issues.
  • Serve as a liaison between the after-sales team and other departments, facilitating seamless communication and project execution.
  • Contribute to strategic planning, providing suggestions for continuous improvement of after-sales processes.

    Qualification and requirements:

    • Bachelor’s degree or higher, with a preference for International Trade, Business Management, Service Engineering, or related majors.
    • Excellent English and Mandarin language skills are required.
    • Exceptional communication and coordination skills to effectively handle after-sales inquiries and issues from dealers and partners.
    • Proactive work attitude, ability to adapt to frequent meetings and travel arrangements.
    • Minimum of 2 years relevant work experience in after-sales services, familiarity with after-sales business processes.
    • Analytical and problem-solving abilities, assisting in feedback analysis and providing effective improvement suggestions.
    • Familiarity with monitoring and managing Key Performance Indicators (KPIs), experience in assisting in developing and implementing improvement strategies for indicators.
    • Strong organizational and coordination skills, capable of organizing and coordinating daily meetings and dealer visit plans.
    • Experience in supervising and driving major projects, ensuring timely project delivery.
    • Proficient in using office software, providing administrative support, preparing reports, presentations and documents.
    • Strong teamwork and collaboration skills to coordinate cross-departmental teams and resolve internal communication and coordination issues.
    • Strategic planning mindset, providing suggestions for continuous improvement of after-sales processes.

    We offer:

    • Performance and experience-based competitive remuneration, pension plan.
    • 25 holidays + option to purchase 5 extra holidays.
    • Commuting allowance.
    • Department & company-wide teambuilding events.
    • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

    Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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